Effective November 25, 2019, Hale County Water Authority will be launching an all-new online payment portal. All customers will be required to create a NEW online profile using the customer number printed on your bill. This new self-service portal will allow you to:
- View your bill amount.
- View payment history.
- Make payments to your account.
- Store a credit/debit card for faster payment processing.
- Sign up for email/text bill reminders.
- Sign up for Autopay recurring payments.
- Sign up for Text2Pay.
Hale County Water has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill.
NexBillPay is a trusted third party automated payment service that allows you to pay your bill online.
Bill payments can be made at any time, 24/7/365.
You will need your account number from your printed billing statement to complete your bill payment. You may request your account number by calling Hale County Water.
NexBillPay charges a small service fee for each transaction.
How do I use this Service?
Customers will need the following to pay their bill:
1. Hale County Water account number (located on your billing statement).
2. The balance owed on your bill (also located on your billing statement).
3. Your payment method: check, debit card, or credit card.
What is the Service Fee?
NexBillPay charges a service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing payment.
Does Hale County Water keep any part of the service fee?
Hale County Water will NEVER keep any part of the NexBillPay service fee. NexBillPay is a separate entity providing a service for all the customers of Hale County Water.
How do I get a payment receipt?
After your payment is approved, NexBillPay will email your payment receipt to the email address you provided during the payment process. You can also print your receipt after the transaction is complete.
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST!
Hale County Water: (334) 624-8868 Hours: Monday-Friday 8:00am-4:00pm.
IMPORTANT: Hale County Water is not liable if you receive a disconnect notice and do not call our office before making payment. Lock-out starts on the 22nd of every month or after. So ALL past due payments must be made by 21st or subject to lock-out at anytime after if payments are not received in the office by 4:00pm. Your services may be disconnected and will be subject to a reconnection fee. If you are disconnected, your account balance plus a reconnection fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. Hale County Water allows up to 48 hours after we receive payment to post to your account or reconnect any services.
BY CLICKING I ACCEPT, YOU AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS AND CONDITIONS.